Terms and conditions.

Effective 6 August 2026 · last updated 6 August 2026

1. Provider

These terms govern live-music services supplied by ROURA through:

For contract and complaint matters, contact kapelaroura@gmail.com.

2. Scope and order of documents

These terms apply to performances booked by consumers, businesses, municipalities, schools, agencies and other organisers. A specific offer, order, signed contract, confirmed email or technical rider prevails where it expressly differs from these general terms.

A consumer is an individual acting outside their trade or profession. Mandatory consumer rights remain unaffected.

3. Enquiries and formation of a contract

1. The website form, an email or a telephone enquiry is non-binding and does not itself create a contract.
2. We check availability and prepare an individual offer or contract based on the date, venue and requirements.
3. A contract arises only when a specific offer is expressly accepted in writing by both parties, an order is confirmed by us, or a separate contract is signed. Email is sufficient for ordinary written communication unless agreed otherwise.
4. Before conclusion, the parties agree at least the date, venue, scope, price or pricing method, and material production conditions.

4. Service

ROURA provides a live performance in the scope agreed for the event. The musical roles are vocals, piano, bass, trumpet, saxophone and drums. Individual musicians may rotate without changing the agreed character and quality of the performance.

Repertoire, arrival, soundcheck, set lengths, breaks, announcements, first-dance requests and special arrangements are binding only as confirmed for the event. We may reasonably adjust song order to the event and audience.

5. Price and payment

Pricing is individual and reflects the date, venue, scope, travel and production. Before a consumer contract is concluded, the customer receives the total price including applicable taxes and mandatory charges, or a clear calculation method for elements that cannot reasonably be fixed in advance.

Any deposit, due date, payment method, travel cost and additional charge is governed by the specific offer or contract. A deposit is payable only where expressly agreed. Extensions or extra services are chargeable only after agreement.

6. Organiser responsibilities

Unless agreed otherwise, the organiser provides safe and timely access, unloading and reasonable parking; a suitable protected performance area, electricity and rider conditions; advance notice of sound or venue restrictions; permissions and organiser-side collecting-society obligations; and security for performers, guests and equipment.

We may pause or decline performance until a condition that endangers people or equipment or breaches applicable law has been remedied.

7. Changes and cancellation

A change of date, venue, scope or programme requires written acceptance by the other party. We need not accept a change affecting availability, price, travel or production.

Cancellation terms or fees apply only where expressly included in the specific offer or contract. If no special cancellation regime is agreed, statutory rules apply, including settlement of supplied performance, any agreed deposit, demonstrable costs and legally recoverable loss. Cancellation must be notified promptly in writing.

8. Illness and events beyond control

A party prevented by an extraordinary, unforeseeable and unavoidable event must notify the other promptly. The parties first seek a replacement date, proportionate programme change or another practical solution.

If a particular musician is unavailable, we may provide a suitable replacement while preserving the agreed musical roles. If a material part of the service cannot be supplied for reasons not attributable to the organiser, payments for the unsupplied part are returned; other claims are governed by law and the contract.

9. Intellectual property, photographs and recordings

A performance contract does not transfer rights in musical works, arrangements, the ROURA brand or a professional recording. Ordinary private photographs and short guest clips are permitted if they do not disrupt the event. Professional broadcast, commercial recording, promotional use of the name or logo, or publication of the full performance requires prior agreement.

Use of organiser or guest images on ROURA channels is agreed separately and must respect privacy and personality rights.

10. Defects and complaints

Where possible, concerns should be reported to our event contact immediately so they can be remedied on site. A later complaint can be emailed to kapelaroura@gmail.com with the event, issue and requested remedy.

We confirm receipt and respond without undue delay. Czech consumer complaints are resolved within 30 days unless a longer period is agreed. Statutory rights for defective performance remain unaffected.

11. Consumer withdrawal

Under Section 1837(j) of the Czech Civil Code, the 14-day distance-contract withdrawal right does not apply where a leisure service is to be provided on a specific date. This does not affect remedies for defective performance or any agreed cancellation terms.

If that statutory exception does not apply to a particular consumer contract, the consumer will receive the legally required withdrawal information and model form before conclusion.

12. Liability

Each party is liable for breach under applicable law and the contract. We are not responsible for shortcomings caused by the venue, power failure, inaccurate organiser information, third-party interference, safety restrictions or circumstances beyond reasonable control.

Nothing excludes liability that mandatory law does not permit to be excluded, including intentional or grossly negligent harm and injury to a person’s natural rights.

13. Personal data

Details of processing, recipients, retention and rights appear in the privacy and cookie policy.

14. Consumer dispute resolution

If a consumer dispute cannot be resolved directly, the consumer may apply to the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email adr@coi.gov.cz, coi.gov.cz/informace-o-adr/. An application must normally be made within one year after the consumer first asserted the disputed right with us.

15. Final provisions

Czech law governs the contract. This does not deprive a consumer of mandatory protection applicable in the country of their habitual residence. If one provision is invalid, the remaining terms continue to apply.

The version made available before conclusion applies to a particular contract unless the parties agree otherwise. If translations differ, the Czech text is authoritative to the extent permitted by mandatory law.